Returns & Exchanges

At Crankbrothers, we stand behind the quality of our mountain bike components and accessories. If you are not completely satisfied with your purchase, you may return new, unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Gear

  Place the items in their original packaging, ensuring all tags, manuals, and hardware are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided through the portal and securely affix it to the outside of your package.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.